Ace Financial Services is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.

Grievance Redressal Officer (GRO)

Name: Anukta Majumder

Designation: Senior Manager

Email: acefinancial.services.in@gmail.com

Phone: +919748714907

Address: 228,Shanti Pally, 2ND fLOOR, Kasba, R B Connector, Kolkata - 700107, Kolkata

Working hours: 10.00 am to 6.00 pm (Mon to Fri) | 10.00 am to 2.00 pm (Saturday)

How to submit a complaint

Complaints or grievances may be submitted through any of the following channels: email to the registered email address above; in person at the registered office; or any other officially communicated channel.

Complaint resolution process

StepActionResponsibilityTimeline
1Complaint received and loggedGRO / Office TeamDay 0
2Written acknowledgement sent to investorGROWithin 3 working days
3Investigation and resolutionGRO + concerned authorityWithin 7–15 working days
4Response communicated to investorGROWithin 7 working days
5If unresolved, escalation to senior partnerDesignated partnerWithin 15 working days
6Complaint closure and feedbackGROUpon resolution

Escalation matrix

LevelContactModeTimeline
Level 1Anukta Majumder / acefinancial.services.in@gmail.com / +919748714907Email / Phone / In personAcknowledgement: 3 days; Resolution: 7–15 working days
Level 2Designated partnerEmail / In person14 working days
Level 3Concerned AMC / product providerAs per AMC policyAs per their policy

Escalation to SEBI

If a complaint is not resolved satisfactorily, you may escalate it to the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/, or through the SEBI-mandated Online Dispute Resolution (ODR) portal, SMART ODR, at https://smartodr.in. You may also contact the respective Asset Management Company as per its own grievance redressal mechanism.